Headquartered in Johannesburg, South Africa · AfCFTA-ready trade
Legal information

Escrow Terms & Conditions

Draft for review · Updated 28 October 2026

1. Platform operator and status

Madeinafrica.io is operated by MADEINAFRICADOTIO (Pty) Ltd, company registration number 2026/855463/07, registered office at 88 Edward Avenue, Johannesburg, Gauteng, 2192, South Africa.

Company registration does not establish authorisation to provide financial services. No escrow provider, regulated custody arrangement, trust account, payment protection, or relevant financial-services licence is represented as confirmed by this page.

2. Proposed future process

If a suitable provider is appointed and the service is legally reviewed, the proposed process may include buyer payment to the appointed provider, shipment and delivery evidence, an agreed inspection period, and release or refund under the provider's contract and applicable law.

Until that service is announced as live in writing, an order record, payment status label, dispute record, fee estimate, or message in the platform is not evidence that funds have been received, safeguarded, frozen, or released.

3. Fees, limits and payment methods

Any displayed escrow fees, transaction limits, inspection periods, payout timelines, supported currencies, or payment methods are planning information only. They are not a live offer, payable charge, or guarantee of provider availability. Final terms will be published only after provider configuration, end-to-end testing, and legal review.

4. Disputes and refunds

Users may be able to record a trade dispute through available platform tools. Recording a dispute does not freeze funds, compel a refund, or create escrow protection. Any future payment dispute process will depend on the appointed provider's terms, the parties' contract, and applicable law.

5. Regulatory and legal review

A live escrow service will not be offered until provider appointment, payment flows, custody arrangements, consumer and business disclosures, data handling, dispute procedures, and applicable regulatory obligations have been reviewed. This page is informational and should not be treated as legal or financial advice.

6. Governing law

Any future service terms will specify governing law and dispute procedures following legal review. Nothing on this draft page limits rights that cannot lawfully be excluded.

Made in Africa

Verified suppliers, open tenders and cross-border costing for the 16 SADC nations.

Check us — we're recruiting

Become a Subcontractor Business Development Manager — earn 15%–30% commission

Escrow on Made in Africa

Read the full escrow guide

What is escrow?

Escrow is a neutral holding arrangement. When you pay for a trade, your money is held securely by a regulated third party — not released to the supplier immediately. The supplier ships. You confirm the goods arrived as agreed. Only then are funds released. If something goes wrong, the money is still there while the dispute is resolved.

Why we use it

  • For buyers: you do not pay a stranger and hope. Funds move only when you confirm delivery.
  • For suppliers: you do not ship on a promise. The buyer's funds are verified and held before you dispatch.
  • For both: disputes are resolved against a held balance, not a vanished payment.
  • Cross-border safety: escrow removes the trust gap in SADC trade where buyer and supplier may never meet.

How a protected trade works

  1. 1

    Buyer pays into escrow

    Funds are held by our payments partner.

  2. 2

    Supplier ships

    With a verified, held balance as proof of commitment.

  3. 3

    Buyer confirms delivery

    Funds released to the supplier. Dispute? Resolution starts within 14 days.

Escrow payments are handled by TradeSafe, our third-party escrow provider.

Made in Africa is connected to TradeSafe in test mode, so no real buyer funds are collected or held yet. Made in Africa never holds, freezes or releases buyer funds itself, and is not an escrow agent.

Full terms are set out in our Escrow Policy. Escrow availability may vary by country and trade value.

Check us before you trade

Who you are dealing with, in writing.

Language

BRICS and SADC languages. Non-English editions are machine drafts.

Support

Questions about a trade, a payment or a listing? Our team answers in English and Portuguese.

Contact support →

Add the web app to your home screen on iPhone or Android.

How to install the web app

© 2026 MADEINAFRICADOTIO (Pty) Ltd · Registration number 2026/855463/07 · Madeinafrica.io. All rights reserved.