Headquartered in Johannesburg, South Africa · AfCFTA-ready trade

Help Center

Find guidance for buying, selling and resolving trade issues.

Find suppliers and request quotes

Browse the showroom or search by industry. Use a Request for Quotation to describe quantities, destination and delivery needs.

Create an RFQ

Check order status

Sign in to view your trade orders, payment status and shipping details. Ask your supplier for updated tracking documents when needed.

View my orders

Payments and buyer protection

Review payment options and escrow terms before committing funds. Protection depends on the transaction and agreed terms, not an automatic guarantee for every purchase.

Read payment guidance

Refunds and money-back policy

Refund eligibility depends on the order terms and our refund policy. Keep specifications, invoices, messages and delivery evidence when raising an issue.

Read the refund policy

Shipping and delivery terms

Agree dispatch dates, delivery estimates and Incoterms with your supplier in writing. Shipping guidance is not an on-time delivery guarantee.

Explore shipping guidance

After-sales support

Message your supplier about missing, damaged or incorrect goods. If the issue remains unresolved, review the dispute process and any applicable inspection deadline.

Open the dispute center

Sales tax and VAT

Import duties and VAT depend on the product and destination. Confirm current requirements with customs or a qualified adviser before shipping.

Explore tax and trade rules

Start selling and become verified

Create your supplier profile, choose a membership and submit verification documents. Manage your listings and buyer inquiries from your supplier dashboard.

Start supplier verification

Report abuse or a suspicious listing

Include the listing or profile link, a description of the problem and supporting details. Do not include passwords or full payment-card details. The link below opens your email app.

Email an abuse report

Trade on the go

Use this site from your phone. On iPhone, open Safari, choose Share, then Add to Home Screen. On Android, use your browser menu and choose Install app or Add to Home screen when available.

Open Seller Central

Contact support

For account, listing or order help, email our support team.

support@madeinafrica.io

Need trade guidance?

Ask our AI trade assistant about sourcing and trade processes. It is not a human support agent.

Made in Africa

Verified suppliers, open tenders and cross-border costing for the 16 SADC nations.

Check us — we're recruiting

Become a Subcontractor Business Development Manager — earn 15%–30% commission

Escrow on Made in Africa

Read the full escrow guide

What is escrow?

Escrow is a neutral holding arrangement. When you pay for a trade, your money is held securely by a regulated third party — not released to the supplier immediately. The supplier ships. You confirm the goods arrived as agreed. Only then are funds released. If something goes wrong, the money is still there while the dispute is resolved.

Why we use it

  • For buyers: you do not pay a stranger and hope. Funds move only when you confirm delivery.
  • For suppliers: you do not ship on a promise. The buyer's funds are verified and held before you dispatch.
  • For both: disputes are resolved against a held balance, not a vanished payment.
  • Cross-border safety: escrow removes the trust gap in SADC trade where buyer and supplier may never meet.

How a protected trade works

  1. 1

    Buyer pays into escrow

    Funds are held by our payments partner.

  2. 2

    Supplier ships

    With a verified, held balance as proof of commitment.

  3. 3

    Buyer confirms delivery

    Funds released to the supplier. Dispute? Resolution starts within 14 days.

Escrow payments are handled by TradeSafe, our third-party escrow provider.

Made in Africa is connected to TradeSafe in test mode, so no real buyer funds are collected or held yet. Made in Africa never holds, freezes or releases buyer funds itself, and is not an escrow agent.

Full terms are set out in our Escrow Policy. Escrow availability may vary by country and trade value.

Check us before you trade

Who you are dealing with, in writing.

Language

BRICS and SADC languages. Non-English editions are machine drafts.

Support

Questions about a trade, a payment or a listing? Our team answers in English and Portuguese.

Contact support →

Add the web app to your home screen on iPhone or Android.

How to install the web app

© 2026 MADEINAFRICADOTIO (Pty) Ltd · Registration number 2026/855463/07 · Madeinafrica.io. All rights reserved.